Refund Policy

Cancellations

You may cancel your subscription at any time from your account settings. Your access continues until the end of the current billing period. We do not provide partial refunds for unused time within a billing period.

Refund Eligibility

Refunds are issued at our discretion in the following circumstances:

• Technical failures that prevent you from accessing the service for more than 48 consecutive hours and are caused by our platform.
• Duplicate charges caused by billing errors.
• New subscribers requesting a refund within 7 days of their first payment who have not used key platform features.

Non-Refundable

The following are not eligible for refunds: usage already consumed, annual plan fees after the 7-day window, and add-on purchases such as additional export credits.

How to Request

Email billing@signestudio.com with your account email, the charge date, and reason for your request. We aim to respond within 3 business days.